Good Guilt – Shipping, Returns & Refund Policy

1. Shipping & Delivery

1.1 Order Processing:

• All orders are processed within 1-2 business days after payment is confirmed (for prepaid) or order accepted (for COD).

• Orders placed on weekends or public holidays will be moved to the next business day.
  

1.2 Shipping & Delivery Timelines:

• Domestic (India):

  • Metro / Tier-1 cities: 3-5 business days after dispatch.

  • Tier-2/3 cities & remote areas: 5-8 business days after dispatch.

• We use trusted courier partners and include tracking details once the order is dispatched.

• Please note: These are estimates and may vary due to courier limitations, weather, strikes, or public holidays.
  

1.3 Shipping Charges & Free Shipping:

• A standard shipping charge applies for orders below a minimum value (e.g., Rs [Insert Minimum]).

• Free shipping is applicable on prepaid orders above Rs [Insert Free-Shipping Threshold] (if you choose to offer this).

• For COD orders, an additional COD fee may be applied.
  

1.4 Address Accuracy & Delivery Attempts:

• Please ensure your delivery address, PIN code, phone number, and recipient name are correct at checkout.

• In case of incorrect/incomplete address or repeated failed delivery attempts, the order may be returned to our warehouse as “RTO” (Return to Origin). If RTO occurs due to customer unavailability, shipping/further delivery attempts may be chargeable and non-refundable.

• Once an order is dispatched, edits or cancellations are generally not possible.
  
  

2. Cancellation

• Prepaid orders may be cancelled within 12 hours of placement and before dispatch.

• COD orders must be cancelled before dispatch; once the parcel is in transit, cancellation is not possible.

• If a cancellation is approved, the refund (prepaid) will be processed within 7-10 business days, subject to bank/UPI processing time.

• Orders already shipped cannot be cancelled—see section 3 for returns.
  
  

3. Returns & Exchanges

Since Good Guilt is a ready-to-eat sealed snack product, for food safety and hygiene reasons, our returns policy is focused on product quality issues rather than change of mind.

3.1 Eligible Returns / Exchanges:
You may request a return or replacement if any of the following apply:

• The product arrived damaged, leaking, or tampered with.

• You received the wrong flavour/variant or wrong packet size.

• The product is unfit for consumption (e.g., stale, rancid) upon unsealing — provided you notify us immediately after opening.
  

To request a return/exchange:

• Contact us within 48 hours of delivery with the following: Order ID, flavour name, batch code/manufacturing date on the packet, photos of outer packaging + inner contents.

• Retain the packet and seal until our inspection if required.
  

3.2 Non-Returnable Cases (Change of Mind):

• Opened or partially consumed packets cannot be accepted for return or exchange.

• Returns purely due to “change of mind”, “taste preference”, or “found cheaper elsewhere” are not eligible.

• Products with broken seals or suspected tampering will not be eligible.
  
  

4. Refunds

• If a return is approved, you may receive either a replacement packet (subject to stock availability) or a refund of the value of the product.

• Shipping/handling charges for the original order are non-refundable, unless we bear the fault (wrong item, damage). Any return shipping cost is borne by the customer unless otherwise specified.

• Refunds will be credited via the original payment method used (UPI, bank, card) within 3-5 business days of approval. Bank/UPI gateway may take additional days.

• Once a refund is initiated, your refund becomes final, and the product (if a refund is given) becomes property of Good Guilt.
  
  

5. Replacement Process

• For valid damage/quality/wrong-item claims, we’ll dispatch a replacement at no extra cost (if available).

• If a replacement cannot be provided (stock unavailable), a refund will be initiated instead.
  
  

6. Customer Care & Claims

For any concerns, please reach us at:

• Email: support@goodguilt.in

• WhatsApp/Phone: +91 8866420072
  Please mention your order ID, flavour, issue, and attach photos if applicable.
  Our team will respond within 24-48 business hours.
  

7. Changes to Policy & Additional Notes

• Good Guilt reserves the right to amend this policy at any time; the latest version will be reflected on our website.

• This policy is in addition to our Terms & Conditions and Privacy Policy, which govern your purchase and use of our website.

• We do not accept any return or exchange if our product is used in violation of recommended storage or expiry guidelines.

Thank you for choosing Good Guilt — snack bold, feel proud.
Popped. Not Fried. High in Protein. Zero Compromise.